--- title: Caregivers and parents of HopSkipDrive Riders description: >- Fully-vetted CareDrivers, real-time ride visibility, and an easy-to-use app help you get your kids where they need to go. category: Page canonical_url: https://www.hopskipdrive.com/caregiver/ source: hopskipdrive license: © 2026 HopSkipDrive. All rights reserved. slug: caregiver id: 2QrsDk1Y4ue2GGcftMlMmw contentType: page --- # The Safe, Reliable Transportation Solution Caregivers Love HopSkipDrive partners with school districts and counties to make arranging transportation **simple** for caregivers and **safe** for kids. Learn what your Rider will experience during the ride and how you can stay in the know with the HopSkipDrive app. **If your child is receiving transportation as part of their IEP, **[**learn more here**](/caregiver-welcome/)**.** ![Sharing Mobile Content at Casual Cafe Meeting](https://images.ctfassets.net/gqa3p93n5wse/4vsqi1uzfv63cHUDP9leSx/9601e20871c07bd2700f8ea2ac86bef7/smartphone-conversation-casual-meeting-cafe.jpg) ## About HopSkipDrive We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country. ![Chain Link Security Icon](https://images.ctfassets.net/gqa3p93n5wse/1T6x4uiyxGnxpDQQrZYCn9/7bee5bb2635e54fdf3d6eafaacf21cbf/chain-link-security-lock-icon-navy.svg) ## How HopSkipDrive Works - [Link text for 6jFMQufRHgIxD5gCzjGZFF](https://apps.apple.com/us/app/hopskipdrive/id950823144) - [Link text for 3TX0eYuSrBwj6D2VZjaHaZ](https://play.google.com/store/apps/details?id=com.hopskipdrive.hsd_android_v2&hl=en_US) The organization responsible for your child's transportation will create a profile for your Rider, customized to your child's specific needs and preferences. You’ll receive a text from HopSkipDrive with a link to download the mobile app to track rides in real-time. We also encourage you to call our **dedicated caregiver line at **[**(213) 737-9600 **](tel:+2137679600)to further customize your child's experience. Prior to each ride, you will receive your Rider's CareDriver picture, name, bio and vehicle information. This helps you and your Rider feel prepared. Our unique two-factor authentication system is designed to ensure the right CareDriver picks up the right student. Upon pickup, CareDrivers will provide the Rider's name and code word (sent to you through text or through the app) to verify they are the correct driver. They will also ask your Rider for their birthday. Your Rider should be ready to go before the pickup time. Be sure to keep an eye out for the orange HopSkipDrive decal! We'll let you know when the CareDriver is on their way, when they arrive, when they depart, and when they safely reach the destination via live ride text message updates. You can track the ride in real-time inside the HopSkipDrive or communicate directly with CareDrivers through the app. ![SMS caregiver phone app](https://images.ctfassets.net/gqa3p93n5wse/1Bgg3UuXGuwTgBMSs2mx27/187a47965fdf9f60349a435642b94248/SMS-caregiver-e1657740609673-1.png) ## Need To Make A Change? ### Adjusting Time or Address Reach out to your organization to confirm if you are able to edit a ride, or if ride adjustments need to be made by your organization. ### Canceling Rides Cancel rides directly from your mobile app! Please do so at least 8 hours in advance of the ride to avoid extra fees for the ride organizer. ## Tips for a Successful Ride Your child should be ready to go **at least 10 minutes **before the scheduled pickup time. Be sure to answer any calls from **HopSkipDrive Support (844-467-7547) or the CareDriver** as needed. Confirm the verification process with your Rider and **make sure they know the code word** the CareDriver will provide to them. The **orange HopSkipDrive decal** in the car windshield will help identify the CareDriver upon arrival. ![decal](https://images.ctfassets.net/gqa3p93n5wse/28YxWc54Mt8TgJ51LnwITE/ff22e8fdc0f2597450808a62712eac91/decal.jpg) ## COMMUNITY GUIDELINES HopSkipDrive Community Guidelines were developed with CareDrivers and Riders in mind and help ensure a safe, smart and respectful in-ride experience. All HopSkipDrive Users are expected to follow these guidelines when accessing or using the HopSkipDrive Platform. ![Professional Rideshare Service Experience](https://images.ctfassets.net/gqa3p93n5wse/5shFxOFBwPBTTb7DJ8zuyf/b4bf343407b0dd174d5bba36367cb291/hopskipdrive-rideshare-service-student.jpg) - [Learn More](/guidelines/) ## Family Success Stories HopSkipDrive provides solutions for families just like yours. Read real stories from parents who have overcome scheduling hurdles, found safe rides for their children, and gained valuable time back in their day. ### —Jennifer “We’ve been using the service for two years and I can’t say enough good things. When you leave your child in the arms of a perfect stranger, you worry. HopSkipDrive makes me feel safe. Their drivers have always been prompt, courteous, professional, and most importantly, dependable.” ### —Rosemarie “HopSkipDrive has been my saving grace! It has reduced my stress and anxiety with finding rides for my girls to and from school as well as activities. Very reliable and trustworthy!” ### —Kelly “HopSkipDrive allows me to work without interruption during the day and gives my daughter an opportunity to pursue her extracurricular activities, which might not have been possible without this service.” ## HopSkipDrive app Download the app on the App Store or Google Play. ![Families download image](https://images.ctfassets.net/gqa3p93n5wse/XtjhuJaLpTorBcJURkNf0/da3e04d5ff1d4a43a2777fa954d16422/Families_Download_image.jpg) - [Link text for 6jFMQufRHgIxD5gCzjGZFF](https://apps.apple.com/us/app/hopskipdrive/id950823144) - [Link text for 3TX0eYuSrBwj6D2VZjaHaZ](https://play.google.com/store/apps/details?id=com.hopskipdrive.hsd_android_v2&hl=en_US)