How do I reset my password? 

To reset your password, open your app and press "I forgot my password"

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Enter the cell phone number associated with your HopSkipDrive account and press "Send".

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The reset password link will be texted to you. Open the link by clicking on the "Tab to Download Preview" box. A new page will open in your device's default browser.

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Once you've been redirected to the reset password page, please enter a password that meets the HopSkipDrive password requirements. There should be at least 8 characters, one capital letter and one number. Once you have entered your new password, verify it by entering it again in the box below. Then click the blue "Submit" button.

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After you've reset your password you'll see this confirmation screen telling you to navigate back to the HopSkipDrive app.

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When you make your way back to the HopSkipDrive app, go to the login page and enter your email and new password.

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If you're still having trouble, please contact HopSkipDrive's support team at support@hopskipdrive.com.