How do I reset my password? 

To reset your password, open your app and press "I forgot my password"


Enter the cell phone number associated with your HopSkipDrive account and press "Send".


The reset password link will be texted to you. Open the link by clicking on the "Tab to Download Preview" box. A new page will open in your device's default browser.


Once you've been redirected to the reset password page, please enter a password that meets the HopSkipDrive password requirements. There should be at least 8 characters, one capital letter and one number. Once you have entered your new password, verify it by entering it again in the box below. Then click the blue "Submit" button.


After you've reset your password you'll see this confirmation screen telling you to navigate back to the HopSkipDrive app.


When you make your way back to the HopSkipDrive app, go to the login page and enter your email and new password.


If you're still having trouble, please contact HopSkipDrive's support team at