The benefits of a caregiver app
Written by Gabrielle Sias
Being involved in student transportation can be stressful. The timeframe in which transportation happens can be made even more challenging when student transportation staff are responsible for the constant communication that comes from parents, caregivers, school staff and others who want to know where their rider is.
Focused on sedan-based transportation, HopSkipDrive recognizes the importance of parents having full visibility into ride status, which is why we provide a caregiver app (which is available in the app store). Our caregiver app empowers parents — or other caregivers who might not be parents — by putting this information right at their fingertips. This alleviates concerns and provides answers to questions that parents would normally have to call the school about.
Below, we recap the top ways the HopSkipDrive caregiver app benefits school transportation teams.
1. Streamlined caregiver communications
With real-time ride monitoring and status updates on all rides, parents and caregivers can see where their Rider is along the route and also get notified when their Rider has been dropped off. This visibility lets caregivers and school staff members quickly get the answer to “Where is my Rider?” — without having to call you.
2. Fewer missed pickups
With real-time status updates that inform parents and caregivers of the CareDriver’s ETA and arrival for pickup, parents have ample time to make sure their Rider is ready. This helps to reduce the number of missed pickups and ensure all Riders safely get where they need to go.
3. Reduced costs for unneeded rides
We encourage parents to review rides on a weekly basis as listed in the caregiver app. This gives parents the opportunity to identify rides that are not needed so they can cancel ahead of time and avoid a no-show or cancellation cost for the ride.
4. More satisfied and engaged parents
With full-ride visibility, parents and caregivers can feel more involved in — and secure about — their Rider’s transportation. They can also provide feedback about the CareDriver and the ride experience in-app.
5. Added layer of safety
Since parents/caregivers receive ETAs and updates on pickup and drop-off, they know the exact moment their Rider will be leaving or arriving. Having insight into where their child is and when they arrive safely at their destination provides peace of mind.
As a client of HopSkipDrive, we help you onboard your parents to our caregiver app through a series of onboarding messages, as well as additional resources. If you would like to access these materials, reach out to your sales manager.
If you aren’t a client of HopSkipDrive, reach out to us to learn more and get a free quote.