A New Standard for School Transportation Safety and Transparency
We constantly ask ourselves, “What would it take for us to put our own kids in a HopSkipDrive vehicle?”
From building sophisticated technology that tracks every ride in real time, to our always-on Safe Ride Technology™, 15-point CareDriver certification process, and our multi-factor verification process, we’re using data-driven insights to not just meet industry standards — we’re setting new ones.
Before the Ride
We are fully regulated as a licensed Transportation Network Company. We’re required to show our work through regular reporting to our regulators.
CareDrivers complete a 15-point certification — including background and driving record checks, and caregiving experience verification — and receive education in trauma-informed care and neurodiversity.
Our platform allows transportation teams to outline specific instructions and protocols for each rider, which are automatically applied to every ride.
CareDriver profile, including photo of driver and vehicle, is shared with transportation teams, caregivers, and riders.
We keep rider and location information private until the CareDriver checks in for the ride, ensuring data privacy.
Districts can coordinate wheelchair-accessible vehicle rides with dedicated CarePartners™ directly through our platform.
Our Community Guidelines help to promote a safe, smart, and respectful in-ride experience for all.
During the Ride
We use a multi-step verification process designed to help confirm the right rider is getting into the right vehicle.
We facilitate on-time pickups and drop-offs through data-driven travel estimates and precise in-app navigation for CareDrivers.
Our GPS technology facilitates real-time tracking of rides for parents, school staff, and HopSkipDrive support teams.
Transportation teams and caregivers receive ride status notifications, keeping everyone informed on ride progress.
Our telematics capabilities enable us to utilize a proactive alert system to automatically detect and flag critical events, and take quick action when needed — even before a rider gets in the car.
We offer a dedicated support line for riders, CareDrivers, and transportation teams for immediate assistance during a ride.
Ride Recording: In-App solves the affordability, scalability, and security challenges, providing school districts with peace of mind without the need for a dashcam or additional hardware.
We facilitate direct, secure communication between caregivers, schools, and the CareDriver during the ride.
Our Daily Queue tool enables onsite staff to see all incoming rides, streamlining pickup and eliminating confusion in the car line.
Our enhanced Digital ID (Waybill) for CareDrivers helps onsite staff verify the CareDriver’s identity, further streamlining pickup.
After the Ride
We provide notification when a ride ends, and offer everyone an opportunity to rate the experience.
We facilitate transparency by collecting and sharing our safety data in our comprehensive annual Safety Report.
We enforce Zero Tolerance Policies to protect every student and CareDriver in the community.
We leverage data and analytics to improve safety and the ride experience.
Safety by the Numbers
We believe you can’t manage what you can’t measure. We’re the first — and only — organization in our industry to publish our safety data every year.
99.7%
of rides ended without a safety incident of any kind
Data from HopSkipDrive’s 2025 Safety Report.
5M+
Rides Completed
130M+
Safe Miles Driven
Annual Safety Report
HopSkipDrive is the first — and only — organization in the school transportation industry to proudly share and publish comprehensive safety data. In our seventh annual Safety Report, we share our most recent safety metrics, and highlight innovations and safety advancements made on the platform during 2025.
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