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Pricing and Payment Terms

Last updated December 9, 2020.

These Pricing and Payment Terms are an addendum to the Terms of Use between you and HopSkipDrive and it sets forth additional terms and conditions that are applicable to your use of the HopSkipDrive Platform. This addendum replaces any prior pricing and payment terms. HopSkipDrive reserves, at its sole discretion, the right to change, modify, cancel, or replace these Pricing and Payment Terms at any time, with or without notice.


As an Organizer, you understand and agree that your request or use of the HopSkipDrive Platform may result in charges to you (“Charges”). Charges include all applicable fees, tolls, surcharges, and taxes as set forth on your market’s pricing page found here, plus any tips to the CareDriver that you elect to pay. HopSkipDrive has the authority and reserves the right to determine and modify pricing by posting applicable pricing terms to your market’s pricing page or quoting you a price for a specific ride at the time you make a request. You are responsible for reviewing the applicable pricing terms and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges.


Ride Fees. The “Ride Fees” consist of a Base Fare, Booking Fee, local operating costs (as applicable), and Peak Hour fee (as applicable). The Base Fare is calculated by the estimated miles and minutes at the time of booking and the number of Ride Organizers. For short rides, minimum fares may apply.

Organizers can estimate Ride Fees and see all applicable Booking Fees, local operating costs, and any Peak Hour fees for a particular ride by using the HopSkipDrive Fare Estimator Tool on the website or in the HopSkipDrive app.

You will receive a fare estimate in the app upon scheduling the ride. While ride pricing is fixed based on the estimated time and distance at the time of booking, the fare estimate is subject to change depending on whether a wait fee is incurred. Your Ride Fees may also vary if you change your pick-up time after confirming your ride request.

More information on the Peak Hour fee is available here.

Wait Time Fee. A wait time fee is applied if the rider is 10 or more minutes late to the scheduled pick-up. Please visit your applicable market pricing fee for more information.

Cancellation Fee. After requesting your ride, you may cancel it up to 8 hours before your ride with no “Cancellation Fee.” In the event that your ride request has been matched with a CareDriver, the Cancellation Fee will be 50% of your estimated fare if you cancel between 1 and 8 hours before your ride. If you cancel less than 1 hour before your ride, you will be charged the full estimated fare. Please review our website to learn more about HopSkipDrive’s Cancellation Policy, including applicable fees.

Damage Fee. If a CareDriver reports damage to, or necessary cleaning of, vehicles or property as a result of providing Services to you or to a rider on whose behalf you arranged a ride, you agree to pay a Damage Fee. The Damage Fee will be an amount that HopSkipDrive determines, in its sole discretion, is reasonable depending on the extent of the damages and cost of repairing or cleaning the vehicle. HopSkipDrive reserves the right, but is not obligated to, verify or otherwise require documentation of damages prior to processing the Damages Fee.

Tolls. In some instances tolls (or return tolls) may apply to your ride. Please see your market’s pricing page for more information about toll charges and a list of applicable tolls and return charges. We do not guarantee that the amount charged by HopSkipDrive will match the toll to the CareDriver, if any.

Other Charges. From time to time, riders leave behind personal items in CareDrivers’ vehicles. HopSkipDrive will attempt to facilitate the return of lost items. Organizers understand and agree that they may be charged return fees if the CareDriver is asked to return the item.

Tips. HopSkipDrive does not currently offer an in-app feature to facilitate tips to CareDrivers, but Organizers are free to make other arrangements to provide tips to CareDrivers if they so choose. 100% of all tips will go to the CareDriver.

Processing of Charges. Charges shall only be made through the HopSkipDrive Platform. All Charges will be processed by a third-party payment processing service and applied to the credit card or debit card that you link to your User account (“Payment Method”). You must provide and maintain complete and accurate information about your Payment Method. You are responsible for any additional fees, charges, or penalties resulting from any failure to pay Charges. Your full payment of Charges to HopSkipDrive satisfies your payment obligation for your use of the HopSkipDrive Platform. HopSkipDrive reserves the right to suspend or deactivate your account for failure to pay any Charges due.

Upon addition of a new Payment Method or each ride request, HopSkipDrive may place a temporary pre-authorization hold on your Payment Method to ensure the ride cost will be covered, and protect against unauthorized behavior. The authorization is not a charge, however, it may reduce your available credit by the authorization amount until your bank’s next processing cycle. HopSkipDrive is not responsible for any fees or charges, including overdraft charges, that may be issued by the bank issuing your debit card or credit card and are unable to assist you in recovering them from your issuing bank.

Where the Ride Fees are being paid from an Account Credit, HopSkipDrive will deduct the amount due first from the Account Credit. If the Organizer’s Account Credit is not sufficient to cover the Ride Fees, HopSkipDrive will first deduct the available Account Credit and then charge the remaining amount to Organizer’s Payment Method.

No Refunds. All Charges are non-refundable. This no-refund policy applies at all times regardless of any disruption to the HopSkipDrive Platform, or any reason whatsoever.

Account Credits. You may receive “Account Credits” that you can apply toward payment of certain Charges upon completion of a ride. Account credits may consist of cash credits or trip credits that are good for one trip up to a maximum value, depending on your market’s pricing information. If the Ride Fees for a single ride are less than the maximum value of the trip credit, the difference will be forfeited. If the Ride Fees exceed the value of the trip credit, you agree to pay the difference which will be charged to your Payment Method. Account Credits are only valid for use on the HopSkipDrive Platform, and are not transferable or redeemable for cash except as required by law. Account Credits cannot be combined. If you split payment for a ride with another Organizer, your Account Credit will only apply to your portion of the Charges. Additional restrictions on Account Credits may apply as communicated to you in a relevant credit or promotion.


Driver Fees. If you are a CareDriver, you are entitled to a “Driver Fee” for the Services you provide or perform for Organizers or other Users, as provided in the Terms of Use, these Pricing and Payment Terms, and the rates on your market’s pricing page.  The Driver Fee consists of an applicable base fare, depending on your market, and a combination of estimated mileage after the first five miles and actual time after the first 30 minutes. HopSkipDrive will calculate and determine the Driver Fee on your behalf after each ride. Driver Fees may vary from the Ride Fee or other Charges due and collected from Organizers.

Additional Payments. In addition to the Driver Fee, you may receive the following payments, if applicable: (i) any tips provided by an Organizer to you, (ii) any tolls or surcharges we collect for remittance to you, (iii) any damage charges collected on your behalf, or (iv) any incentive payments you earn based on your provision of Services. The net amount of any payments you receive will reflect any applicable fees or other charges owed by and collected from you in exchange for your use of the HopSkipDrive Platform.

Platform Fees. In exchange for your use of the HopSkipDrive Platform and the services provided by HopSkipDrive to you, you agree to pay HopSkipDrive (and permit HopSkipDrive to retain) a “Platform Fee” based on each ride or Services you provide. Platform fees vary from ride-to-ride and consist of the difference between the Ride Fees and Driver Fees.

Payments, Adjustments, and Payment Reconciliation. HopSkipDrive will collect payments owed to you by Organizers and other third parties as your limited collection agent and you agree that receipt of such payments by HopSkipDrive satisfies the payer’s obligation to you. HopSkipDrive reserves the right to adjust or withhold all or a portion of any Charges, including Ride Fees, or other payment owed to you (except tips) (i) to satisfy the Platform Fee owed in exchange for your access to or use of the HopSkipDrive Platform, (ii) to retain the Booking Fee and Cancellation Fee, or any portion thereof, (iii) if we believe you have attempted to defraud Users, HopSkipDrive, or HopSkipDrive’s payment systems, or (iv) in order to resolve a User complaint (e.g., that you took an inefficient route or failed to properly end your Services when the ride was over). HopSkipDrive will adjust or withhold Ride Fees or other payments in a reasonable manner. You agree that all payments owed to you shall not include interest and will be net of any amounts that are required to withhold by law.

Processing of Payments. Payment processing for CareDrivers is provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to the Terms or continuing to use the Services, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of HopSkipDrive enabling payment processing services through Stripe, you agree to provide HopSkipDrive accurate and complete information about you, and you authorize HopSkipDrive to share it with Stripe, along with the transaction information related to your use of the payment processing services provided by Stripe.

Taxes. CareDrivers are responsible for reporting to all applicable government agencies as income all payments received pursuant to the Terms of Use and these Pricing and Payment Terms. HopSkipDrive will report or cause such reporting by a third party payment processor the payments paid to CareDriver under this Agreement by filing Form 1099-MISC with the Internal Revenue Service as required by law. You will be solely responsible for payment of all withholding taxes, social security, workers’ compensation, unemployment and disability insurance or similar items required by any government agency for any payments received by you. CareDriver will comply with all applicable federal, state, local, and foreign laws governing self-employed individuals, including laws requiring the payment of taxes, such as income and employment taxes, and social security, disability and other contributions.

No Additional Amounts. CareDrivers acknowledge and agree that, for the mutual benefit of the parties, through advertising and marketing, HopSkipDrive may seek to generate additional demand for CareDriver Services from new and existing Users. Such advertising or marketing does not entitle CareDrivers to any additional monetary amounts beyond the amounts expressly set forth in these Pricing and Payment Terms. These promotions or offers to participate in a promotion, unless made to you, are inapplicable to these terms or your relationship with HopSkipDrive.


HopSkipDrive, in its sole discretion, may offer promotions with different features and terms to any of its Users. These promotions or offers to participate in a promotion, unless made to you, are inapplicable to these Pricing and Payment Terms or your relationship with HopSkipDrive. Discounts to Organizers will not impact the Driver Fees or any other payments owed to CareDrivers. You agree that HopSkipDrive may sell passes or subscriptions on your behalf to generate additional leads for your Services.


Consistent with California Proposition 22, effective December 16, 2020, the following supplemental pricing and payment terms apply to all CareDrivers providing Services within the state of California.  

Engaged Time. All rides on the Platform are prearranged and CareDrivers have complete discretion in selecting which rides to claim.  Engaged Time is the period of time from when the CareDriver accepts a ride request to when the CareDriver drops off the Rider(s) and confirms the drop off through the application.  While a CareDriver may claim a ride weeks in advance of the ride start time, a CareDriver accepts a ride request once the CareDriver departs for the pick-up location, indicates in the application, “Start Ride,” and is within the metro area acceptance radius of the pick-up location. Engaged time does not include time spent on any personal activities, including but not limited to stops unrelated to the Services.  ENGAGED TIME EXCLUDES ANY TIME SPENT PERFORMING THE SERVICES AFTER THE SERVICE REQUEST HAS BEEN CANCELLED; THE CAREDRIVER HAS BEEN REMOVED FROM A RIDE DUE TO EXTREME LATENESS (15 or more minutes late to the scheduled pick-up) OR OTHER INABILITY TO PERFORM THE SERVICES AT THE FAULT OF THE CAREDRIVER; ANY TIME SPENT ON A SERVICE WHERE THE CAREDRIVER ABANDONS PERFORMANCE OF THE SERVICE PRIOR TO COMPLETION; OR ANY FRAUDULENT USE OF THE APPLICATION OR PLATFORM. 

Engaged Mile.  Engaged miles are defined as all miles driven during Engaged Time.

Net Earnings Floor.  California CareDrivers are entitled to a Driver Fee consistent with California Law.  Driver Fees, as averaged during the weekly earnings period, shall not fall below a Net Earnings Floor which guarantees a minimum average weekly Driver Fee equal to at least 120% of the applicable minimum wage rate for all Engaged Time. The applicable minimum wage rate will be determined based on the Rider’s pick-up location or the State-mandated minimum wage rate, whichever is higher. CareDrivers shall also receive an expense reimbursement of $0.30 per mile for miles driven during the Engaged Time.  The per-mile reimbursement rate will be adjusted annually to reflect any increase in inflation as measured by the Consumer Price Index for All Urban Consumers. 

If a CareDriver’s total net Driver Fee in a particular earnings period falls below the Net Earnings Floor, the difference between the Driver Fee and the Net Earnings Floor shall be deposited into the CareDriver’s account no later than the next earnings period.  For purposes of the Net Earnings Floor, the net Driver Fees for an earnings period shall include all incentives or bonuses earned during that earnings period, but shall not include gratuities, tolls, or damage fees. 

Healthcare Subsidy.  Quarterly healthcare subsidies, consistent with the Affordable Care Act (“ACA”), will be provided to all qualifying California CareDrivers consistent with the following schedule:

  1. CareDrivers with an average of 25 hours or more per week of Engaged Time in the calendar quarter, the quarterly healthcare subsidy will be equal to one hundred percent (100%) of the average ACA contribution for the applicable average monthly Covered California premium for each month in the quarter.
  2. CareDrivers with an average of at least 15 hours but less than 25 hours per week of Engaged Time in the calendar quarter, the quarterly healthcare subsidy will be equal to fifty percent (50%) of the average ACA contribution for the applicable average monthly Covered California premium for each month in the quarter.

Your weekly earnings statement will show the number of hours of engaged time accrued during that earnings period and the number of hours of engaged time accrued during the current calendar quarter up to that point. As a condition of providing the healthcare subsidy, HopSkipDrive may require California CareDrivers to submit proof of current enrollment in a qualifying health plan.  More information is available here.

Loss and Liability Protection.  California CareDrivers will have access to occupational accident insurance consistent with California Proposition 22 to cover medical expenses and lost income resulting from injuries suffered during Engaged Time, as well as accidental death benefits for spouses, children or other dependents. Additional information about coverage and opting in to coverage is available here.