Zero Tolerance Policy

The HopSkipDrive Platform is designed with the interest of safety of all Users in mind. In furtherance of those safety objectives, HopSkipDrive maintains the following Zero Tolerance Policies. Users reported to have violated one or more Zero Tolerance Policies may be promptly suspended pending an investigation, and those found to have violated one or more of the Zero Tolerance policies will be deactivated in accordance with the law and Terms of Use.

  1. Impaired driving, including the use, possession, or being under the influence of drugs or alcohol while using the HopSkipDrive Platform.
  2. Physical contact between a CareDriver and a youth Rider is strictly prohibited, except in the case of an extraordinary safety reason where emergency assistance is required. In the case of an adult Rider, limited physical assistance may be requested by the adult Rider.
  3. Illegal use of a mobile device while driving.
  4. Discrimination against any User on the basis of race, color, national origin, citizenship or immigration status, religion, creed, sex, gender identity or expression, sensory, physical or mental disability, medical condition, marital status, age, sexual orientation, veteran or military status or any other classification protected by state or federal law.
  5. Sexual harassment against any User including but not limited to, unwanted verbal or physical advances; leering, gestures, or displaying suggestive objects, pictures, cartoons, or posters; derogatory comments, epithets, slurs, or jokes; graphic comments or suggestive messages or invitation; and physical touching or assault, as well as impeding or blocking movements.
  6. Carrying or brandishing weapons while using the HopSkipDrive platform, to the extent permitted by applicable law.

To make a complaint, please fill out this form. To the full extent possible, complaints will be handled in a confidential manner; an impartial, timely, and thorough investigation will be conducted; and resolution based on the investigation will be issued pursuant to the Terms of Use. No User will be retaliated against as a result of making a good faith complaint or participating in an investigation. You may also contact the relevant agency in your state: 


The Arizona Department of Transportation here or by phone at (602) 712-7355


The California Public Utilities Commission at (800) 894-9444 or by email to


The Colorado Public Utilities Commission here or by phone at (800) 456-0858


Department of For-Hire Vehicles using this Online Complaint Form


Maryland Public Service Commission, (410) 767-8128, Click to File a Transportation Complaint


The Nevada Transportation Authority using this Online Complaint Form or by contacting (702) 486-3303


For trips that begin within Philadelphia, complaints can be filed with the Philadelphia Parking Authority at   or at (215) 683-9440. For trips in Pennsylvania that begin or end outside of Philadelphia, you can file a complaint with the Pennsylvania Public Utility Commission here.


           The Texas Department of Licensing and Regulation here or by phone at (512) 463-6599.


The Virginia Department of Motor Vehicles website or at (804) 249-5130 or (800) 272-9268 (hearing impaired only)


Seattle/King County: Complaints can be filed online with the Seattle Finance and Administrative Services, or by calling (206) 684-2489

           Spokane: Contact information for the City of Spokane is available here.

           Tacoma: Contact information for the city of Tacoma is available  here.


           Contact information for the Wisconsin Department of Safety and Professional Services is available here for by phone at

           (608) 266-2264.