HopSkipDrive is proud of its zero-¬≠tolerance policy for both drug and alcohol use while driving for HopSkipDrive. Any driver found to be violating this zero¬≠-tolerance policy shall have his or her HopSkipDrive account deactivated. 

To make a complaint, please contact HopSkipDrive at (844) HOP-SKIP or by email to legal@hopskipdrive.com, or the CPUC at (800) 849-9444 or by email to CIU_intake@cpuc.ca.gov.

HopSkipDrive maintains a zero-tolerance policy with regard to physical contact with riders other than for the reasons described in the Terms of Use or as requested by a caregiver for safety reasons. We also have a zero-tolerance policy for the illegal use of a mobile device while driving.

Discrimination against passengers or drivers on the basis of race, color, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, or sexual orientation is not allowed, and can result in deactivation from the platform.