HopSkipDrive is proud of its zero-¬≠tolerance policy for both drug and alcohol use while driving for HopSkipDrive. Any driver found to be violating this zero¬≠-tolerance policy shall have his or her HopSkipDrive account deactivated. 

HopSkipDrive maintains a zero-tolerance policy with regard to physical contact with riders other than for the reasons described in the Terms of Use or as requested by a caregiver for safety reasons. We also have a zero-tolerance policy for the illegal use of a mobile device while driving.

Discrimination against passengers or drivers on the basis of race, color, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, or sexual orientation is not allowed, and can result in deactivation from the platform.

To make a complaint, please contact HopSkipDrive at (844) HOP-SKIP or by email to legal@hopskipdrive.com.  You may also contact the relevant agency in your state: 


The California Public Utilities Commission at (800) 849-9444 or by email to CIU_intake@cpuc.ca.gov


The Colorado Public Utilities Commission at this link or by phone at 1-800-456-0858



Department of For-Hire Vehicles using this online complaint form



Maryland Public Service Commission at https://www.psc.state.md.us/contact/ or by calling (410) 767-8000


The Nevada Transportation Authority using this online form or by contacting 702-486-3303.


The Virginia Department of Motor Vehicles at (804) 249-5130 or (800) 272-9268 (hearing impaired only)



Seattle/King County:  Complaints can be filed online with the Seattle Finance and Administrative Services, or by calling 206-684-2489