HopSkipDrive is proud of its zero-­tolerance policy for both drug and alcohol use while driving for HopSkipDrive. Any driver found to be violating this zero­-tolerance policy shall have his or her HopSkipDrive account deactivated. 

To make a complaint, please contact HopSkipDrive at (844) HOP-SKIP or by email to legal@hopskipdrive.com, or the CPUC at (800) 849-9444 or by email to CIU_intake@cpuc.ca.gov.

HopSkipDrive maintains a zero-tolerance policy with regard to physical contact with riders other than for the reasons described in the Terms of Use or as requested by a caregiver for safety reasons. We also have a zero-tolerance policy for the illegal use of a mobile device while driving.