Caregiver CareDriver

HopSkipDrive is a safe, dependable transportation solution designed for children. Every CareDriver must have at least 5 years of caregiving experience and pass several layers of background checks as part of our 15-point certification process.

Our safety standards are known for being the most rigorous in the industry. From our Safe Ride Support system to our COVID-Safe Ride Standards, safety is built into everything we do!

How It Works

Download the HopSkipDrive app to track rides in real time!

STEP 1

STEP 1

The organization responsible for your child's transportation will schedule a trip for your Rider. The HopSkipDrive Platform connects them with a network of highly qualified CareDrivers. We guarantee every ride for our education and county partners.

STEP 2

STEP 2

You’ll receive a text from HopSkipDrive with ride information and a link to download the mobile app so you can track rides in real-time. Can’t download the app? No problem! We’ll send status updates to you via text.

STEP 3

STEP 3

Ensure your Rider knows the code word we sent you via text. Upon pickup, CareDrivers will provide the Rider's name and code word to verify they are the correct driver. They will also ask your Rider for their birthday.

STEP 4

STEP 4

Your Rider should be ready to go before the pickup time. Be sure to keep an eye out for the orange HopSkipDrive decal.

STEP 5

STEP 5

We'll let you know when the CareDriver is on their way, when they arrive, when they depart, and when they safely reach the destination via live ride text message updates. You can track the ride in real-time inside the HopSkipDrive or communicate directly with CareDrivers through the app. In addition, you can cancel your child's ride directly within your app!

How It Works

Need To Make A Change?

Adjusting Time or Address

Adjusting Time or Address

Reach out to your organization to confirm if you are able to edit a ride, or if ride adjustments need to be made by your organization.

cancel

Canceling Rides

Cancel rides directly from your mobile app! Please do so at least 8 hours in advance of the ride to avoid extra fees for the ride organizer.

Tips for a Successful Ride

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  1. Your child should be ready to go at least 10 minutes before the scheduled pickup time.

  2. Be sure to answer any calls from HopSkipDrive Support (844-467-7547) or the CareDriver as needed.

  3. Confirm the verification process with your Rider and make sure they know the code word the CareDriver will provide to them.

  4. The orange HopSkipDrive decal in the car windshield will help identify the CareDriver upon arrival.

COMMUNITY GUIDELINES

HopSkipDrive Community Guidelines were developed with CareDrivers and Riders in mind and help ensure a safe, smart and respectful in-ride experience. All HopSkipDrive Users are expected to follow these guidelines when accessing or using the HopSkipDrive Platform.

COVID-Safe Ride Standards

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Consistent with CDC guidelines for public transport, masks are now optional except in areas where they are required by local law. We continue to encourage CareDrivers to make safe decisions for themselves and others in the car.

In-app reminders and confirmations promote the health and safety of our community.

Families Love Us

HopSkipDrive far exceeded my expectations. HopSkipDrive made sure my daughter
arrived at school safe, happy and on time.
I would not hesitate to use HopSkipDrive again!

– Kabrel

HopSkipDrive has been a game-changer
for me. I'm a college counselor and need something reliable and safe. HopSkipDrive has great drivers and amazing customer service.
I set up the rides every weekend and the app on my phone gives me all the updates. I can actually see the car as it is moving en-route with my kids. I am a super happy customer
and a parent who thinks this is just the kind
of support working parents REALLY need.

– Kirsten

I am so thankful for HopSkipDrive!
My life has gotten so busy since I had twins.
When my oldest 13 year old daughter has an appointment, I know I can use HopSkipDrive
to get her to where she needs to be and also get picked up.

– Stephanie