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HopSkipDrive updates on COVID-19

Updates from HopSkipDrive VP of Safety and Support Michelle McCombs

This is a difficult time for everyone: school closures, various social isolation protocols, and the effect on businesses. We are here for each and every member of the HopSkipDrive community. 

Safety has always been our #1 priority and the health and safety of the HopSkipDrive community is our biggest concern right now. 

Here is what we’re doing currently to support our community during the COVID-19 outbreak. We will post updates to this page as they happen.


How we’re protecting CareDrivers

  1. We are offering free COVID-19 assessments 

    All CareDrivers have been invited to access free diagnostic and tele-health services. 

  2. We are closely monitoring the situation 

    Our Safety Task Force is currently focusing on COVID-19, following CDC and local health official communications. We are in regular touch with CareDrivers with the best information on protecting themselves. 

  3. We are allowing full flexibility 

    CareDrivers with symptoms are urged to cancel rides; cancellations during this time will not affect their cancellation rates.  

  4. We are searching for alternatives during school closures

    We know the temporary school closures affect CareDrivers’ earning potential. HopSkipDrive is committed to finding new opportunities for CareDrivers. 

  5. We are pausing accounts for any Rider testing positive for COVID-19

    If we are notified of a Rider testing positive for COVID-19, they will be temporarily suspended from using HopSkipDrive until they are medically cleared. In this event, we will also follow guidance from the CDC and local health officials to identify other individuals who may have been impacted.

How we’re protecting Riders

  1. We are closely monitoring the situation 

    Our Safety Task Force is currently focusing on COVID-19, following CDC and local health official communications. We are in regular touch with Ride Organizers with the best information on protecting themselves. 

  2. We are pausing accounts for any CareDriver testing positive for COVID-19

    If we are notified of a CareDriver testing positive for COVID-19, they will be temporarily suspended from using HopSkipDrive until they are medically cleared. In this event, we will also follow guidance from the CDC and local health officials to identify other individuals who may have been impacted.

  3. In addition, CareDrivers with caregiving experience are best suited to help with childrens’ anxiety.

    The isolation of social distancing and lack of consistent school routine can cause anxiety, loneliness, and bring up trauma in any child. It’s crucial that kids maintain some element of consistency, interact with empathetic people who can help them understand what’s going on, and get the support they need. CareDrivers are experienced caregivers who have worked with children — they have the skills, empathy and resources to be that support. They also provide a consistent experience

How we’re protecting our team

  1. We have closed our office and implemented a work from home policy for the safety of our employees, as well as to help contain the spread of the virus.

  2. We are offering free diagnostic and telehealth services to all team members.


Guidance for Everyone

Here are tips from the CDC to keep yourself and those around you healthy.

  • Wash your hands regularly with soap and water for at least 20 seconds, especially after using the restroom, blowing your nose, coughing, interacting with multiple people, and before eating. 

  • If you can’t wash your hands with soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol content (check the label for alcohol content). 

  • Avoid contact with anyone who is sick.

  • Cover your nose and mouth with a tissue if you have to cough or sneeze, and wash or sanitize your hands as soon as you can. If you don’t have a tissue, please cover your mouth by sneezing into your shirt at the elbow. Quickly dispose of used tissues.

  • Follow CDC driving guidelines are to keep windows open when possible, increase air ventilation, and frequently disinfect vehicle surfaces.

  • Social distancing, or increasing the physical space between people to avoid spreading illness. Staying at least six feet away from other people lessens your chances of catching COVID-19.

  • Cancel or postpone any large gatherings.

  • And take care of yourself and your family emotionally as well as physically. Here are CDC guidelines for managing the anxiety and stress of the outbreak.

 


What to do if you feel sick

  • If you begin to develop symptoms, such as a fever, cough, shortness of breath, or more, call a medical professional

  • Your healthcare professional can determine if you need to be tested for COVID-19.

  • Please stay home if you are sick. 

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